General Questions

Notifications are sent by email or text message to alert you of any changes to the status of your order. You can also track your order via the Shopify Shop App.

Please contact us at sales@moogaudio.com 

We ship to all provinces and territories in Canada. Overseas shipping is currently not available.

Items that are in stock are usually shipped within 1-2 business days. We also offer same-day delivery within the Greater Montreal area.

Please select local pickup at checkout, you will be notified by email when your order is ready to be picked up.

Please note that items that are not in stock will be shipped to you as soon as they are received at our warehouse via the shipping service chosen during checkout.

Payment

We have a variety of convenient payment options. For online orders: Amex®, Apple Pay®, Diners Club®, Discover®, Google Pay®, Mastercard®, Shop Pay® and Visa®. For in store orders: Amex®, Apple Pay®, Diners Club®, Discover®, Google Pay®, Mastercard®, Shop Pay® and Visa® and cash.

All prices are in Canadian Dollars.

We offer financing with Paybright. Check out all the details here. Please note that Paybright orders require a 2 business days hold for processing. Once they are released they will be shipped via the shipping service chosen during checkout.

Shipping

We ship to all provinces and territories in Canada. Overseas shipping is currently not available.

Items that are in stock are usually shipped within 1-2 business days. We also offer same-day delivery within the Greater Montreal area.

You can choose to pay for a Priority shipping service via one of our carriers during checkout.

You will receive tracking information via email or text message notifications. This information is also available via the Shopify Shop App.

We do not offer international shipping at the moment.

Cutoff time for same-day delivery is 1:00PM.

Returns & Repairs

You can initiate a return up to 30 days after receiving your order. Some exceptions apply.

If your purchase was eligible for free shipping, a flat fee of 10$ will be deducted from your refund.

Upon receiving your item, it usually takes 1-2 business days to process your return.

Yes.

Contact us at Sales@moogaudio.com

Check out all the details here: Return Policy

Gift Cards

You can purchase a gift card here.

All of our gift cards are sent electronically as an attachment with your order receipt.

You can consult the original email you received, the balance is updated automatically.

Yes. You can enter your gift card code at checkout.

Yes.

Other

Yes! Visit moogaudiorent.com for more info.

Potatoes!!!! Earn more Potatoes for different actions, and save money on your next purchase.

Earn 1 Potato Reward for every dollar spent (before tax). 100 POINTS = $5

Yes. Our store is located at 3828 St Laurent Blvd, Montreal, Quebec H2W 1X6

Products are covered by the manufacturers warranty.

Click here to check out what exciting opportunities we have available for you.

Chat with us

Our live chat team is happy to help

Contact us

Use the Customer Care contact form